Terms And Conditions

Terms And Conditions

1) DEFINITIONS

“Products” means any goods and/or services provided by the Company as ordered by the Client.

“Company” means Prisms.

2) APPLICATION

These terms and conditions apply to any provision of services or materials by the Company to the Client.

3) FORMATION OF CONTRACT

All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

4) QUOTATIONS

The prices, quantities and delivery time stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.

5) ORDERS

5.1 Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

5.2 For email invitations, online fulfilment projects and direct marketing files it is a requirement of the Company, that the email piece, online form or mail piece shall be approved by the company before an order can be confirmed and any data despatched.

6) RIGHT TO SUB CONTRACT

Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.

7) TIMETABLE

The Company will use its best endeavours to supply the services or materials within the quoted time (normally within a maximum of thirty days from order or otherwise as agreed) but time will not be of the essence within the contract.

8) COPYRIGHT

The Client acknowledges that the rights to the Products are owned by the Company and that the Goods are protected by copyright laws and all other applicable national laws.

9) PAYMENTS

9.1 New clients or other clients out of terms may be expected to pay in advance for their services.

9.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company

9.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.

9.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

10) CANCELLATION

In view of the nature of the service, any order ” once confirmed by the Company ” is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

11) Refund

Refund will be issued in case of double/incorrect payments after confirmation with the company and customer accounts.
Refund period will vary from 3-14 working days from the date of the concern raised by the customer.

12) Pricing

Pricing will be provided to the customer on request. The pricing/quote will be valid for a period of 30 days from the provision date.